Professional services in 2021 – challenges breed growth opportunities
<sub>Service Performance Insight (SPI) have been publishing their <i>**Professional Services Maturity Benchmark</i>** for the past 15 years. Following on from the disruption of 2020, this year’s report provides a crucial strategic snapshot of an industry returning to growth. Technology investment is higher than ever, and with clients increasingly unable to find skilled technical talent, there’s a huge opportunity for your business to grow and thrive. Cultivating new and repeat clients continues to be the lifeblood for professional services organizations – and a successful firm is one that invests in sales, marketing, and service packaging.
In this eBook we’ll be exploring key findings relating to **client relationship management and service execution**. And how you can understand their drivers to help your business perform at the same level as the top 5% in the market. </sub>