A software partner needs to be great at two things to succeed. It must work well with its customers: understanding their needs and wants, quickly handle requests and questions, and build a relationship that allows for long-term collaboration.
And it must ensure that a customer’s needs are fully reflected in the product itself, in terms of features that help them get the job done, accessibility and compatibility, and in user experience.
After all, the best product in the world is no good if you can’t use it. And the most capable support staff won’t make up for a lackluster product.
We’re thrilled to say that every single one of our clients thinks that both our client services teams and our technical and support teams are doing an excellent job. Both in terms of their professional effectiveness and their empathy for customer needs.
We believe this is a further reflection of our underlying approach. We’re “in business for people.” And that means that our people are always available to listen to and support our customers.
Source: Info-Tech Product Scorecard Unit4 ERP, April 2020