One of the biggest challenges pre-COVID for government digitization, legacy systems are an issue that won’t disappear overnight. It’s true of both sides of the Atlantic – but perhaps more of an issue in the US, where many parts of the country lag behind the rest when it comes to their transformation efforts.
Pre-COVID, most technological modernizations were confined to front-end upgrades. However, the scale of the current challenge is so great that it will likely be beyond the capacity of existing systems to handle.
This means you’ll need to know the systems you currently rely on, know how data is stored within them and shared between them, and have a plan for migration, replacement, and retirement ready.
This step will also present you with a unique opportunity to determine what any new systems must be able to do, and how they should go about doing it. Aiding greatly in your selection and procurement processes.