Enterprise software buyers should factor in the experience of working with the vendor
Rational factors are unquestionably important in choosing enterprise software. You need to evaluate vendor capabilities objectively and assess functionality against cost.
But that’s only one part of the equation. You also need to think about the experience of using the software and what it feels like to be a customer of the company.
The human experience matters at every stage of the relationship, from sales, contract negotiation, and implementation, to daily use, service issues, and renewal.
The report which focuses only on Unit4, SoftwareReviews’ Product Scorecard for Unit4, combines both rational and emotional aspects, calculating an average score across emotional metrics, vendor capabilities, product features, and likeliness to recommend.